Thank you for shopping with Aarohini Jewelleries ("we," "us," or "our"). This Cancellation Policy outlines the procedures for canceling orders placed on our e-commerce website aarohinijewelleries.com (the "Site"). By placing an order, you agree to the terms of this policy.
1. Order Cancellation
- Eligibility: Orders can be canceled within 24 hours of placement, provided that the order has not yet been processed or shipped. Once an order is processed or shipped, it cannot be canceled through our website.
- Cancellation Request: To request an order cancellation, please contact our customer service team as soon as possible at +91-9741307491. Include your order number and reason for cancellation in your request.
2. Process for Cancellation
- Before Processing: If your order has not yet been processed, we will cancel the order and issue a full refund to your original payment method.
- After Processing: If your order has already been processed and is in the shipping stage, you will need to follow our return policy to return the item for a refund once it arrives.
3. Special Circumstances
- Pre-Orders: Orders for pre-ordered items can be canceled until the item becomes available for shipment. Once the item is in stock, the cancellation policy for regular orders will apply.
- Custom Orders: Orders for custom or personalized items cannot be canceled once the production process has begun. If you need to cancel a custom order, please contact us immediately. We will review the request and determine if cancellation is possible based on the production stage.
4. Refunds for Canceled Orders
- Processing Time: Refunds for canceled orders will be processed within 7 business days of the cancellation request. The refund will be issued to the original payment method used at the time of purchase.
- Charges: If any charges or fees have been incurred as part of the cancellation process (e.g., restocking fees for custom items), these will be deducted from the refund amount, if applicable.
5. Contact Us
We appreciate your understanding and cooperation. Thank you for choosing Aarohini Jewelleries!